FAQs

ABOUT US

Our goal is to provide a curated selection of unique, archive, designer, vintage garments to buy, as well as creating an ongoing archive of fashion pieces we get on our hands, by documenting them and telling their story when possible.

We are located in Poland, Europe.

In case of any inquiries, feel free to e-mail us: ignacy@vorhe.co

ABOUT PRODUCTS

As most of the products in our store are decades old, it is not uncommon for them to have these kinds of marks. It is characteristic of these type of products. We are trying our best, to point out most of them with our product pictures, and in the descriptions.

Every brand and designer marks their sizes in a different way. That's why we encourage you to refer to the measurements we provide in the description of every item.

It means that the product that you want to order will be produced after you make a purchase. It is worth noting, that if you purchase ready-to-ship items with a make to order product, we won't ship them in two independent packages, but together to avoid additional costs.

We take measurements of our products with a product laid down on a flat surface, making sure all of the buttons and zips are closed. All of the measurements are taken from the front of the item unless the description notes otherwise. Here's a visual representation of it, with a legend of terms that we use.

 

 

SHIPPING AND RETURNS

Yes, we ship our products worldwide. If your country doesn't show up when you're trying to finalize a purchase, please contact us via e-mail: ignacy@vorhe.co

Orders placed from Poland are handled by InPost, which offers two methods of shipment - Classic Courier (product is delivered to your home address), or Paczkomaty InPost (product is delivered to Paczkomat). Delivery usually takes around 2 - 3 business days* and is trackable in InPost app with tracking numbers provided by us. The package will be insured for 5000 PLN (€1200).

Orders placed from countries other than Poland are handled by UPS. Delivery usually takes around 3 -5 business days* and is trackable with tracking numbers provided by us. The package will be insured for the amount of purchased products. To avoid additional fees and charges, it will be tagged as a gift with a declared value of €30.

*This is the estimated delivery time. Unfortunately, the time that takes for a package to arrive at your destination is not dependent on us, and delays/errors may need to be expected.

In that regard, please put in your tracking number on the following page HERE.

Customer is entitled to a return within 14 business days after recievieing the product without providing any reason. Item must be unowrn in it's original condition with all tags and packaging intact to be eligible to return. Shipping costs is non refundable and return shipping fee is not covered by us. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.

We would like to provide the best shopping experience possible by working with every client's budget personally. So if you wish to use a different package carrier (perhaps in cutting costs down), or if your country doesn't show up when you try to finalize your purchase, please get in contact with us by e-mail or direct message on Instagram.

LEGAL

You can view them HERE.

You can view them HERE.

You can view them HERE.